Lilac City Print and Design

Table of Contents

Terms and Conditions

Thank you very much for choosing Lilac City Print and Design for your screen printing needs.  

Please read over the following Terms and Conditions before you place your deposit.  By placing your deposit to accept services from Lilac City Print and Design you agree to the following Terms and Conditions.  If you have any questions or need special consideration, please email us at: inquiry@lilaccityprintdesign.com.

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa.  This document may use the acronym LCPD to represent Lilac City Print and Design.  Lilac City Print and Design reserves the right to change its Terms & Conditions at any time without notice.

Social Sharing

Please let us know if you do not want us to share pictures of your project on social media.  There is a box you can check on your work order or you can let us know any time by emailing or texting your request.  Please make sure to add your social media handles so we can share/tag/link you.   

Holidays

Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:

  • New Year’s Day
  • Easter Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Halloween Day
  • Thanksgiving Day
  • The Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • The Day After Christmas
  • New Year’s Eve

Order Minimums

Our current minimum order is 12 garments per image. This means you must have the same image/s printed on all of the garments to meet the minimum. We cannot split the minimum between multiple images.  The resources to set up the project would outweigh the costs to split images for less than 12 pieces.  

Quotes & Estimates

Quotes, or estimates, are good for 30 days unless other arrangements are agreed on. Please be advised that quotes are subject to seeing the final artwork to confirm any quotes. Final invoices will reflect the actual work shipped, not the quantity quoted.

Payment

We require a deposit of 50% of the quoted amount upfront.  The remaining amount (after final costs are determined) are due on pickup or prior to shipping.  Please contact us if your organization requires alternate arrangements.

Returned Check fee

There is a $30 charge for any returned checks.  Thereafter, checks will not be accepted for payments.

Turn Around Time

Standard turnaround time for most orders is 10-14 business days from the time of deposit and approval of your proof. This does not include ship time. Some types of prints may take longer, such as full color process and oversized prints. Please note we are not open for national holidays and these days will add to the turnaround time of your order. 

If you NEED your garments by a certain deadline, let us know up front prior to your order, and we can see if it’s possible— rush fees would likely apply in addition to upgraded shipping costs.

Please Note: Ordering multiple designs at one time, adding inside tagging, specialty inks and/or fulfillment services will add to our standard turn time.

Order Cancellation

In the event that an order is cancelled by a customer the refund will be based on the status of the order. Depending on order status, the customer may have to pay a restocking fee or for the garments themselves. If the order is already completed, no refund will be issued.

Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:

  • Prior to ordering blank garments: 10%
  • After garments have been ordered: 15% plus return shipping costs to our vendor (TBD)
  • After screens have been setup, but before printing: 25%

Art

Artwork Creation & Ownership

Any artwork you submit to us for printing that is not being created by LCP&D is owned by you or its rightful owner, not us. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

Additionally, we will not print or recreate artwork that you-the client, or we-the printer, do not have the rights to. For example: Unless you have the rights from Marvel we will not be able to create a logo with Wolverine on it.  

 

Art Guidelines

We accept both raster and vector art files.  

Raster: All art must be submitted at 300dpi resolution or higher, and sized to actual print size. 

Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. All wording must be converted to outlines. 

Art Preparation

Art not supplied in print ready format, is subject to be billed at our current art rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Lilac City Print and Design. For example, if we are creating color separations on your supplied artwork for your order, you do not own the separated art file. That separated file is the property of LCPD, although the artwork itself is still your property.

Art Approval

For each order, LCPD will send a proof/mockup for customer approval. All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. It is the customer’s responsibility to verify that all of the information on the mockup is correct. This includes checking for any spelling, grammar, or design errors. If an error is found after your order has been approved and printed, LCPD will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.

Printed Sample Policy

We do provide printed samples or proofs of the project.  The cost to you, our customer, would be ridiculous.

Ink

Reorder Ink Color 

Due to the nature of screen printing ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.

We can mix custom colors upon request.  Please make sure you notate the uncoated pantone # in advance.  We use a software system that gives us a recipe for your colors.  We will do our best to give an accurate color match to the Pantone guide.  This value may or may not be used in the mockup provided.  Because monitors can vary significantly from one computer to the next, we cannot guarantee ink colors based on digital mockups/resources alone. We recommend checking the colors given against a Pantone book. Pantone books can be purchased from Amazon.com.

 

Ink Color Change Minimums

Orders that have changes of ink colors on 1 location will be charged $10 per change per location.

Garments

Garment Subjectivity

LCPD will be happy to offer recommendations on types of garments we have worked with and found favorable results with.  However, LCPD will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers’ site to ensure the garment is going to fit as you intend. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.

Blank Apparel Orders

We do not sell blank apparel in bulk. Single blank samples are available for purchase upon request if you wish to confirm a garment’s specs before placing your print order.

Print Location & Print Size

It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided LCPD will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below collar). The best way to gauge your print size is to lay a shirt (in the sizes you wish to have printed) flat and use a ruler to measure out the print area. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered.

Print Placement Variance

There is a human element involved in screen printing. As much as we try to automate there is still going to be someone constructing t-shirts by hand and loading them on the press by hand. Due to this, we cannot be held liable for printing placements less than a 1/2” in variance. We do our best to load the shirts for optimal placement in accordance with the proof.

Seam, Collar, and Zipper Printing

We are always going to do our very best to give you the best print possible.  However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

Manufacture Out of Stocks

Due to the wide variety of brands, styles, colors, and sizes, LCPD does not stock blank garments. From time to time the manufacturer may be out of stock on requested items. LCPD will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

Manufacture Defects

As we are the printer, not manufacturer of garments, we cannot be held responsible for garment inconsistencies related to size, shade, or construction. We suggest ordering extra garments to account for such defects.

Over & Under Run

LCPD will not be held responsible for spoilage due to inconsistencies in the print on up to 3% of the order total. In some cases extra garments will be included in an order. These are extras we supply in an attempt to keep spoilage percentages as low as possible. However, this can also mean a shortage of up to 3% on your order. Upon completion of your product, all the garments are counted, and if the order is short at all we credit back your account as soon as we send out the order. PLEASE NOTE: If you have an event or exact quantities are needed you will need to either account for this spoilage or let us know in advance that the order needs to be exact. This can add to production time as well as cost.

Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces. 

Custom vs Contract Orders

We define custom orders as orders in which we are procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although they apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations, in which we have a 10% under allowance per location being printed.

Contract Order Garments

We request an itemized list of each style, color, size, and quantity being delivered. We will check ­in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.

Getting your Merchandise

Packaging

All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.

Shipping

We may ship with any number of delivery companies unless specifically requested. A tracking number will be sent to you shortly after your order has left our facility. LCPD will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order or you arrange a pick-up/drop off. Shipping costs are not normally included in quotes.  LCPD assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.

 

Split Shipping

We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.

Guarantee

We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.

Checking Your Order and Timely Filing

Please check your order and notify us of any problems within 72 hours of delivery so that we can promptly address the concern and get it entered as Priority. Concerns placed after 72 hours will still be corrected but will be addressed in the order it was received as Normal Work Flow.  

We will not accept claims made after 31 days of receipt date.

 If it is determined that you need to return products to LCPD for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS or FedEx— any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.

Finance Charges

Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.

At-Will Services

If you have a project that we are unable to complete with our resources we can recommend some great local resources.

We reserve the right to contract out certain projects without notice, to get you the best products, at the highest quality, as soon as possible.

We are fortunate to work with some really great customers and companies. But, every once in a while, we will have a potential customer who is rude or inappropriate. We reserve the right to not accept your order if you are unpleasant to work with!

Questions

If you have any questions regarding our Terms & Conditions, please email inquiry@lilaccityprintdesign.com before placing your order. We want to work with you to provide clarity, correct expectations or provide exceptions as needed.

Thank you for choosing Lilac City Print and Design.